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Learn more about Service Agreement in Malaysia

As soon as you start providing services to a client, you need to establish the scope of your Service Agreement. It is a legal document that defines the type of services that will be provided, the price the client will pay for them, and then defines the relationship between the parties. Using a service provider can save money, particularly for small and medium-sized businesses that may not have the resources to hire people for these specialized needs. Download our Themis Partner sample service agreement written specifically for providing services in Malaysia and protecting yourself legally. This service contract is easy to modify and suitable for all kinds of services. You can also ask our lawyers to draft your service contract tailored to your needs.

Table of contents


What is a Service Agreement?

A Service Agreement is a business contract formed when one party, the supplier, agrees to deliver services to another party, the customer, for a price or payment.

A Service Agreement’s objective is to specify the extent and standard of services to be supplied – the cost and length of the supply, the penalties of failing to meet needed standards, and other rights and duties on both parties’ parts.

A Service Agreement might exist as a single contract. Alternatively, it may be broken into two sections in a single outsourcing contract, namely a core framework agreement consisting of legal provisions and an attached agreement outlining the services being acquired.

Why use a Service Agreement?

Service contracts specify what the person delivering the service and the person or corporation paying for the service can anticipate. As a consequence, a service agreement can safeguard both parties’ interests. In general, the contract benefits the party delivering the service the most, as it ensures that the customer cannot claim that work was not completed as promised, and it protects the party if the client refuses to pay for services delivered.

What is included in the Service Contract?

1. Scope of Work

Typically, the provider is recruited as an independent contractor by the customer. The service agreement does not create or imply any partnership, joint venture, agency, or fiduciary relationship, and neither party is authorized to make obligations on the other’s behalf. The scope of services to be provided is defined in terms of service type and mode of delivery. The provision of essential capital and labor might be assigned to either the customer or the supplier, or it can be divided between the two.

2. Duration and Term

A start and end date are stated to signify the length of time for which the provider and customer are obligated by the terms of the service agreement. A provision for these dates to be changed or extended by written consent is frequently provided as well.

3. Obligations of the Parties

Suppliers are often obliged to assure that the services they supply will be free of defects and in accordance with the standards of their client. For the execution of this guarantee, conditions may be imposed. Clients, for example, must furnish notification of any claims within a certain time period from the day a flaw is detected, and claims cannot be filed for defects caused by the client’s inappropriate usage.

4. Service Fees

Payment for services can be made in the form of an hourly rate, a set price for each instance of service performed, or revenue sharing (although this is rarely adopted by most parties to a service agreement). It is a situation in which a provider receives a portion of the money generated by a client as a consequence of a service.

5. Intellectual Property Rights

The designation of Intellectual Property ownership arising from the execution of a service, as well as whether such ownership rights will survive the termination or expiry of the service agreement, must be resolved.

6. Termination of Agreement

Both the provider and the customer have the right to cancel a service agreement if the other party breaches the terms of the agreement materially. A time limit may be imposed on the party in violation to correct the infringement. If the violation is not corrected within this timeframe, the contract may be canceled.

7. Event of Force Majeure

There is no responsibility on either party’s part for delays or inability to perform caused by circumstances beyond a party’s reasonable control.

When to use a Service Agreement?

A services agreement can be prepared whenever your company delivers services to another organization or when you hire another individual or business to conduct services for your company. Services agreements can include either one-time deliveries over a short period of time or continuous relationships over an extended length of time.

Whatever your services agreement contains, you should always sign one before beginning any consulting or other services. You may set expectations and secure safeguards for both parties by taking the time to write a mutually beneficial services agreement in advance.

What are the different types of contracts?

Service Agreements are further classified into three types:

Master Service Agreements are used to establish long-term supplier and customer relationships. The agreements comprise the majority of the conditions required between the two contractual parties, where future transactions are normally based on the client's purchase order.
Maintenance Agreements are utilized between two parties in which one party promises to keep a material or belonging of the other party in working order.
Professional Service Agreements (PSA) are utilized for specialized projects or on a short-term basis. A PSA frequently involves marketing, consulting, editing, medical services, and other experts.

What is a termination of agreement?

A termination of services agreement is a contract that details how one party will discontinue their connection with a service provider. It usually includes an expiration date, the amount of money owed by either side, and who is accountable for any outstanding financial obligations.

Termination of service agreements are used in a variety of settings, including to clarify when a contractor’s employment at a firm has ended or to create expectations for how long a contractor will supply services before the contract is terminated. When entering into such a contract, it’s critical to understand what you’re agreeing to as well as your rights as either party if something goes wrong later on.

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